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Labtech MSP |
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Hosted LabTech for Managed Service Providers and Corporate
LabTech for Managed Service Providers is a one of a kind solution that combines remote technical support with inventory, client, and technician management at competitive price. Improve productivity and efficiency by consolidating support ticketing, time tracking, monitoring and remote control into one application. No client network configuration is necessary eliminating the setup and maintenance of a monitored network infrastructure.
Using Labtech MSP, Your IT support team can manage and maintain your businesses’ PCs from their desktop. Labtech MSP provides quick access to detailed information on the current status of PC hardware and software and other network equipment vital to maintaining reliable day to day operation.
Labtech MSP provides:
1. Computer Management
2. Inventory Controls
a. Hardware, condition and revision management
b. software, version/update management
3. Remote Active Monitoring
a. User definable alert levels with reporting to e-mail, text message, or phone.
4. Network Monitoring and alerts
5. Data Monitoring and Alerts
6. Help Desk and Support Ticketing
a. Track issues. Identify problems and record solutions thru support ticketing.
7. Time Accounting
a. Web accessible time and incident tracking system for field entry of call data using web browser or PDA technology.
8. Reporting
a. Extensive predestined reports and database access thru Crystal Reports for custom reporting
Why Managed Service Provider Software
1. Labtech provides secure access to remote PC’s screen. The tech can see the error on the screen and control the pc without leaving his workstation or having to have the problem described and instruct the user on the solution.
2. The proactive data acquiring function provides the tech with error logs and hardware condition reports usually only available with a visit to the pc.
a. Track Windows updates, virus definition dates, S.M.A.R.T., installed software and much more.
3. Effective time management. Remember every hour the computer is out of service cost you two people, the Repair Tech and the computer user.
Purchase options
1. One Time Software Purchase and annual maintenance fee to provide all Software patches and version updates. The server software is installed on your existing equipment with sufficient capacity.
2. Hosted solution. The server software is installed on servers maintained by JB Web Marketing, Inc. Cost based on units you are monitoring. Minimum 25 seat commitment and 6 month term.
a. Fees 25 thru 199 seats $7.00/seat/month. 200 thru 499 seats $6.50/seat/month. 500+ seats $6.00/seat/month.